Request deletion of your Yaltopia Homes account

How to Request Account Deletion

1. Open your email app and create a new message to privacy@yaltopia.com.
2. Use the subject line: Yaltopia Homes Account Deletion Request.
3. Include the full name, email address, and phone number associated with your account.
4. Tell us whether you want to delete only your customer account or also remove property-owner/host information if applicable.
5. Send the request from the email address associated with your account where possible.

What We Delete

After verifying your request, we will delete or anonymize account data such as:

Data We May Retain

Some information may be retained where required or permitted by law, including:

• Records needed for fraud prevention, safety, security, or abuse investigations.
• Transaction, tax, accounting, or legal compliance records.
• Records necessary to resolve disputes or enforce agreements.
• Backups retained for a limited period before scheduled deletion.
• Information that has been anonymized and can no longer identify you.

Timeline

We aim to acknowledge account deletion requests within 7 business days and complete verified deletion requests within 30 days, unless a longer period is required for security, legal, or operational reasons. We may contact you to verify account ownership before deleting data.

Before You Delete

• You may lose access to saved listings, favorites, appointments, and notifications.
• Deleting your account does not automatically cancel any separate agreement with a property owner, agent, or host.
• If you are a property owner or host, active listings may need separate review before removal.
• You can create a new account later, but deleted account data may not be recoverable.