How we collect, use, and protect your information

Information We Collect

• Personal information such as name, email address, and phone number when you create an account.
• Account profile information, saved searches, favorites, appointments, and property preferences.
• Property search data such as city, subcity, price range, listing type, and map-selected latitude or longitude.
• Communication records when you contact support or communicate through the platform.
• Device information, IP address, browser type, and usage data for security, analytics, and service improvement.
• Transaction or booking-related information when you request appointments or use marketplace features.

How We Use Information

• To provide and improve property search, listings, favorites, appointments, and account features.
• To connect users with property owners, agents, or support staff when requested.
• To send account, security, appointment, listing, or transaction-related communications.
• To personalize search results and recommend relevant properties.
• To detect fraud, abuse, unauthorized access, and security incidents.
• To comply with legal obligations and enforce our terms and policies.

Information Sharing

• We may share relevant contact or appointment details with property owners or agents when you request a viewing or inquiry.
• We may use trusted service providers for hosting, analytics, customer support, communications, and payment-related services.
• We may disclose information when required by law, court order, or to protect users, our platform, or our legal rights.
• We do not sell your personal information to third parties.
• Aggregated or anonymized information may be used for analytics and business insights.

Data Security and Retention

We use reasonable technical and organizational safeguards to protect personal information. These safeguards may include access controls, secure hosting, encryption where appropriate, monitoring, and periodic security improvements.

We retain personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements. Some records may be retained after account deletion where required for legal, safety, fraud prevention, or accounting purposes.

Your Privacy Rights

To exercise these rights, contact us at privacy@yaltopia.com or visit the Account Deletion page.

Cookies and Similar Technologies

We may use cookies, local storage, and similar technologies to keep you signed in, remember preferences, analyze usage, improve performance, and protect the platform. You can control cookies through your browser settings, but disabling cookies may affect some features.

Children's Privacy

Yaltopia Homes is not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can review and remove it where appropriate.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised last updated date. Continued use of Yaltopia Homes after updates means you accept the revised policy.